What Is an Access Number

What Is an Access Number

The methods of access for phone banking are your Internet and Phone Banking Security Number and your Internet and Phone Banking Access Number. We have given a lot of information about what is access number in this article. Which will help you in knowing What Is an Access Number.

You might be asked to provide your PIN, Internet, and Phone Banking Security Number. Internet and Phone Banking Access Number, or Internet Banking Password to a third party. If you want them to gather information about your Account from us and combine it with information about other bank, accounts you own.

The phone numbers that customers use to contact your contact center are known as access numbers on the public switched telephone network (PSTN). Voice only, SMS only, or voice + SMS are the possible access numbers. Access numbers may be unassigned, point to a specific internal extension, or reference a scenario.

At the service provider level, these numbers are initially set up and allocated to your contact center. You can see the available external access numbers and associate them with scenarios. Which specifies how calls that arrive at these numbers will be handled by the system—using the Contact Center Administrator application. Dial-in scenario entries are what these correlations are known as.

What Is an Access Number

Additionally, you can link particular contact center extension numbers to external access numbers. In this instance, all incoming calls to the external number will be routed straight to the relevant extension. We refer to this feature as Direct Inward Dialing (DID).

Campaign calls, outgoing SMS messages, and routine outbound calls can all use access numbers as caller IDs, and in certain situations, they even have to. See section Dial-out Entries for further details on configuring caller IDs for routine outgoing calls. See the section Service and Campaigns. Numbers Tab for further details on configuring caller IDs for SMS messages and campaign calls.

Chat services also use access numbers so that users can initiate and continue SMS-based chats. See the Messaging/Chat section for further details on how to activate the inbound SMS feature in chat services. Choose the Access Numbers option from the Directory menu to see the available access numbers.

In the list view, every access number that your service provider has given you will be displayed. The [number]/SMS format will be displayed for numbers that are only used for SMS communications.

The types of access numbers that are shown in the list view signify the following:

  • If an extension and an access number are connected, the type of the connection will be set to extension, and the user of the extension will be shown in Details. The extension number will appear in Internal, and so on.
  • The type of a regular number or SMS access number that is linked to a scenario entry will be set to the scenario, and the name of the scenario will show up in the Details column.
  • An SMS number’s type will be set to text out if it is connected to a service.
  • An SMS number’s type will be set to the scenario, and text out if it is linked to both an inbound scenario entry and an outbound service.
  • The type of access number that has no associations will be unassigned.

Display Name (CNAM)

When the specified access number is used as a Caller ID, the calling party display name will be sent and displayed to the receiving party. Please take note that delivery is not guaranteed and that support for this functionality varies depending on the nation and carriers involved. (specifically, this functionality is not available in the USA at this time, as display names are stored in the CNAM databases of the carriers)

This property appears only if your service provider has set the display name for the specified number. As per the policies of your service provider, it might be possible or not for you to modify this name. Make sure to look for any potential length or character set restrictions when making changes to the display name.

If the Destination Is an Extension

The type of destination (i.e., the place where incoming calls will be delivered) is specified. When “extension” is chosen as the destination, incoming calls will be routed to the specified extension.

The system will attempt to call the configured extension even if it is not the user’s extension and they are not logged in. Call forwarding rules set for that extension (i.e., unconditional forwarding on forwarding on no answer after) will be adhered to by the system.

The call will be routed to the user’s voicemail if the extension is a softphone that is registered to that user. Otherwise, the system will comply with the user’s voicemail configuration. An extension can be assigned to a single access number or a “range” of access numbers.

Extension number: This is the number that needs to be entered. The user name link will appear on the left if there is a user who has this extension set up.

Add prefixes to all called IDs: If selected, this option adds a prefix to all called IDs, as indicated in the “Prefix” field below.

Prefix: A number prepended to the number before it is transmitted outside of your private telephone network, such as “1” or a string of digits, such as “011” for international calls. A leading plus (+) symbol to indicate international calling may appear before the digits.

If the Destination Is Unassigned

The kind of destination (i.e., the place to which incoming calls are routed). Calls to unassigned access numbers will be disconnected if “unassigned” is chosen as the destination.


We have given a lot of information about what is access number in this article. Which will help you in knowing What Is an Access Number.

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